Nintendo Rights A Wrong


On the most recent Infendo Podcast, we told the listeners about a guy that purchased a defective Wii U, transferred his Wii Data over, then returned the unit to a retail store.  Unfortunately, he did not contact Nintendo to complete a warranty exchange.  Since he did not follow the correct procedures he lost all of his downloads.  Luckily, Nintendo was nice enough to credit him for some of his purchases, but not all.  For full details, give the podcast a listen.

Looking back, I was probably a little harsh on Nintendo for only refunding a portion of the customer’s downloads, when in reality they didn’t have to do anything since he did not follow the rules.

On the bright side, Kotaku has reported a story on the flip side of the coin.  Ryan, a Nintendo fan such as ourselves, had about $570 in downloads on his Wii.  During the transfer process he ran into issues, resulting in a loss of his beloved purchases.  Unlike the previous gamer, Ryan followed Nintendo’s policies and contacted them directly.  As a result, Nintendo not only credited him 5700 points, but threw in an extra $50 for the “inconvenience”.

“Basically, Nintendo remotely deleted the licences for my Virtual Console and WiiWare purchases remotely from my Wii system, and credited my Wii shop on the Wii U with 57000 points ($570, the value of my Wii Virtual Console/Wiiware library). Then they gave me a bonus $50 to my Wii U account for “the inconvenience.”

If you want to see the details of his communications with Nintendo, you can view his blog.

So, Nintendo…I apologize for my initial reaction to the way you handled the first gamer’s situation.  I think I might have jumped the gun a bit.  In fact, I should have known better.  Nintendo has a habit of treating its customers fairly and with respect.

Have any of you encountered a similar experience when transferring your eShop games?  What about past customer service encounters with Nintendo, how were you treated?



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Essel Pratt has spent his life exploring his imagination and dreams. As a Husband and a Father, he doesn't have as much time to write as he would like. However, his mind is always plotting out his next story. Someday he hopes to quit the 9-5 grind and focus on writing full time. Currently, Essel has three published short stories and is working on a handful of novels. Essel focuses his writings on mostly Horror/Sci-Fi, however is known to add a dash of other genres into his writings as well. In his spare time, he can be found playing one of the 40+ video game consoles in his collection, especially his Wii U (NNID: EsselPratt). Click the links below to follow Essel's exploits in the writing world, and be sure to follow his blog at as well as his articles on