Consumerist, which Gawker sold to Consumer Reports today, has published the story of John (last name withheld), who had a borked Wii and a genuinely wonderful time getting it fixed by Nintendo Customer Support.
A nice Californian lady helped to ensure John’s warranty was covered, and apparently had Mario technicians go above and beyond in fixing the issue, even sending John fresh copies of Guitar Hero World Tour and Resident Evil 4 — two games he was previously having problems playing — at no cost. Awesome.
How long will the “don’t be evil” side of Nintendo last amid their recent turn of fortune?