Nintendo customer service shines again

Ninetendo customer service gets a gold star today for dealing with a mishap in Europe. Infendo reader Jamie gives us the info:

Hey, not sure if you’re interested but there’s been a lot of commotion around the Nintendo Europe site as they recently released Wii Virtual Console points into the stars catalogue for 789 VIP points, turns out it was just a test and it was all a mistake. I was one of the people that bought the Virtual Console points, as I really wanted to buy super Mario world. Here’s the email they sent me anyway:

“Dear Nintendo fan,

Last Friday we have been running internal tests in the Stars Catalogue on our website. Unfortunately, because of a mistake during the testing phase, the Wii Points item accidentally appeared on the website between 4pm and 8pm.

We noticed that you have accessed the Stars Catalogue during this testing period, and that you spent 789 Stars on the item, without getting any Wii Points in return.

First of all, we want to apologise for any inconvenience caused.

This item is not available in the Stars Catalogue, and the price of 789 stars used during the testing period was entirely random.

However, we understand that this may have caused a disappointment. So, as we know how committed you are to Nintendo – and given the exceptional circumstances – we decided to electronically send you 1000 Wii points, if you’d like that. In case you do not want to get these Wii Points, we will of course reimburse the amount of Stars you spent.

Please allow us some time to properly prepare the opportunity for you to choose between Wii Points or Stars. You will receive a follow-up email from us soon, so please keep an eye on your inbox.

Thanks again for your understanding,

Best regards,
Your Nintendo team”

Nintendo has been doing very well in this area recently. Keep it up!